After Sales Support - Turnhout - Bladel

We are currently looking for an After Sales Support.

With your excellent technical expertise and solution oriented approach you support internal and external customers when they are in need of technical support. Whether it is advice for installation, maintenance, repair or issues with our sold solutions, with your analytical skills you can help find a solution. You take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and grant a 5 star service. In short, you get energized by increasing our customer satisfaction!

Available from: March 4th 2022

What you’re looking for?

A company with loads of opportunities for people that want to seize them and put the effort in
An exciting new position that you can actively help shape in a dynamic and fast growing global company
An opportunity to grow your career as part of an innovative organization and a very fun team
The opportunity to learn from a wide set of (international) business cases
An attractive salary including benefits

What you’ll do here?

As the BuzziSpace After Sales Support you will be helping us with the following:

Complaint Support

You analyze technical customer complaints and work out a solution together with our internal sales
Determine the cause of the claim and advise preemptive measures if required
Organize or assist remotely with on-site interventions

After Sales Support

You are responsible for the spare part management
You collect and analyze the returned defects and advice on preemptive actions if required
Arrange returns and credits to our suppliers and manage the administrative part of this
You organize a replacement service for defective components, such as light engines, drivers, electrical and electronic components, which will be a new service by BuzziSpace
You investigate the needs and possibilities of setting up a repair service, which will be a new ser-vice by BuzziSpace

Technical Sales Support

You are the go-to for our internal sales in case of technical questions
You build and maintain a knowledge base containing FAQs, working closely with product man-agement, product development and internal sales. This will be a new service within BuzziSpace.
You are a key stakeholder in the weekly quality meeting

Product Services Support

Within the product management team you help to maintain continuity in keeping our service levels high towards the customers and sales in case of absences, leaves or holidays of colleagues
You are the number 1 backup for handling and following up Custom / bespoke request for products
You assist in certification related matters where you can

You will be part of the product management team and will work closely with colleagues in Antwerp, Turnhout, Bladel (NL) and the US.

What we’re looking for?

As a team we continuously strive to serve our customers better, both internal and external. We therefore welcome:

A person who is enthusiastic, has a good sense of humour and an even better attitude, who knows how to bring up the best in people
A person who has excellent technical expertise with a solution oriented approach
An analytical person who is precise but is also able to see the bigger picture at the same time
Someone who is motivated by challenge and has a natural urge to improve

We’d love to hear from you if …

You are analytical, keep the overview and manage to set priorities under changing circumstances
As a reference: within your network (family-friends-neighbours), you are the go-to in case some-thing does not work (heating, electricity, car won’t start,…). You are the tech savvy handy-person and you are proud of it!
You know the basic electrical and mechanical principles
You have a technical background or previous professional experience

If this sounds like you, let’s get in touch!

Please send your application and motivation letter to hr@buzzi.space, for the attention of Anja Van den Bosch.