Shipping Coordinator | Turnhout (BE)

As Shipping Coordinator, you are responsible for end-to-end coordination of our worldwide shipments. You are the central point of contact for transportation activities, working closely with our warehouse team, Customer Service Representatives (CSRs) and external logistics partners.

You report to the Logistics Leader and coordinate road, sea and air freight, ranging from small parcels to full container loads. You ensure shipments are organized efficiently, documentation is correct and deliveries reach their destination as planned.

Tasks and Responsibilities

Shipping & Rransportation

• Coordinate shipments from preparation and booking through to final delivery.
• Organize road, sea and air freight, including the preparation of shipping documentation.
• Book shipments with carriers and logistics providers.
• Act as the internal freight forwarding and expediting specialist.
• Optimize shipments through consolidation, volume planning and appropriate transport selection.
• Ensure compliance with transportation regulations and customer requirements.

Customs & Export

• Prepare and manage customs and export documentation for non-EU shipments.
• Ensure correct application of Incoterms and international shipping requirements.
• Coordinate with customs brokers, carriers and logistics providers to ensure smooth international transport.

Shipment Monitoring & Customer Support

• Monitor shipments through to final delivery and proactively communicate delays or issues.
• Support CSRs, customers and internal stakeholders with shipping-related questions.
• Follow up on and resolve transportation and delivery issues in collaboration with logistics partners.

Process Improvement

• Identify opportunities to improve logistics flows and shipping processes.
• Optimize transportation costs and delivery performance.
• Standardize and simplify working methods.
• Contribute to continuous improvement initiatives and more efficient logistics operations.

Your Profile

• You have experience in logistics, freight forwarding, expediting, transportation or international shipping.
• You know road, sea and air freight.
• You are familiar with Incoterms, customs procedures and export documentation.
• You have strong organizational, communication and problem-solving skills.
• You take ownership, work independently and have a hands-on approach.
• You think in processes and are always looking for ways to improve.
• You have a good command of Dutch and English.
• Experience with ERP, WMS or TMS systems is an advantage.
• Experience working with carriers, freight forwarders or 3PL partners is a plus.